Refund policy

Refunds, in plain English.

We’d rather write this down once than argue about it later. One rule, two kinds of work, no small print. If anything here isn’t clear, ask before you pay.

1We design or build it 2Ongoing support

last updated November 2026

Read this first

One rule sits under both.

We’re a small team in the Philippines. When you commit to work, we commit people to it — and sometimes hire for it. Under Philippine labour rules we keep paying those people whether or not the work continues.

So when a refund is due, what comes back is what’s unused, minus the team commitments already made for you — always listed in writing before anything is paid. That’s the whole reason a cancellation isn’t an instant cash refund. It isn’t a penalty; it’s other people’s wages.

“Commitments” means one thing only: the team time already booked for your project. Never our margin, our overhead, or work that hasn’t been scheduled yet.

everything below is this one rule, applied to each kind of work.

We design or build it · scoped in writing

Pay for what’s built. Keep what’s built.

Design and build work is scoped in writing after we talk it through, and billed in stages. When you sign off, we book the team for the whole project — that’s the rule above. You can stop at any stage: you pay for stages done or in progress, and stages we haven’t started come back to you, minus the team time already committed to them. Everything built so far is yours.

Refund — yes

You cancel before we start: the balance minus the 20% kickoff stage and any team commitments already made

You cancel mid-build: stages not started, minus team time already booked for them — listed in writing

We can’t finish for reasons on our side: unstarted stages in full, plus everything built handed over

Refund — no

Stages done or in progress — the work exists and you keep it

Scope that changes after sign-off (that’s a new stage, not a refund)

Delays from missing content, access or answers on your side

A finished build you decide not to launch

How it’s paid

With a written statement of what was completed, what was committed, and what’s returned. Paid back in 12 equal monthly instalments, schedule agreed first.

Why it works this way

a build is a small team’s calendar, booked weeks ahead. stage billing means nobody is ever more than one stage exposed — you or us.

Ongoing support · deposit, then hours

A deposit books people. It isn’t a change-of-mind refund.

Before you deposit you get an estimate and a recommended block size, in writing. When you deposit, we book people to you — the rule above. Unused balance is never lost: it stays as credit, no expiry — held as hours at the rate you bought them, for the kind of work your estimate covered. Cash comes back only for a reason we agree is valid, minus the commitments already made for you.

Refund — yes

We can’t continue for reasons on our side: unused balance in full, no deductions

A reason we agree is valid — closing, being sold, genuinely no longer needs the work: unused balance minus team commitments already made, listed in writing

You’d rather keep it as credit: always yes, no reason needed, no expiry

Refund — no

Change of mind, found someone cheaper, or going quiet — the balance stays as credit

Hours already worked and logged

The current notice period of booked team time: 30 days from when you tell us

How it’s paid

In 12 equal monthly instalments, starting the month after we agree it. Schedule in writing before the first payment; nothing starts until you’ve confirmed it.

Why it works this way

when you deposit, we hire and schedule around you. we keep paying the people we booked for you — so we return what’s left the way we earned it: monthly.

✍️

Ask in writing, get an answer in writing.

Email us. We reply within 3 business days with a yes, a no, or a question — and the reason. Nothing is decided on a call and forgotten.

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Same route the money came in.

Refunds go back to the card or PayPal account you paid from. We never refund to a different account, and we never refund in credit unless you ask for credit.

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Talk to us before your bank.

A chargeback freezes the money for months and helps neither of us. If you think we’ve got this wrong, say so first — we’d rather fix it than fight it.